Pros
  • Outstanding four-part welcome offer for new players
  • Decent live dealer casino section
  • Long-lasting casino, operating since 1998
  • Safe, secure, and licensed online gambling platform
  • Captivating user interface
Cons
  • 70x wagering requirements for the welcome bonus
  • Free play unavailable for unregistered users

JackpotCity Casino Review

Vegas has been a source of inspiration for many online gambling platforms, including JackpotCity Casino. As soon as you land on the site, you’ll be welcomed by a breathtaking view — all the world’s iconic buildings in one place, which are supposed to represent JackpotCity itself.

In case you haven’t figured it out by now, JackpotCity is an online casino with a unique approach to design — the shinier it is, the better. It’s safe to say that the platform is an online counterpart to Vegas, at least when it comes to its visuals.

JackpotCity is owned and operated by Baytree Interactive Ltd, a company registered in Guernsey. The casino itself has a licence from Kahnawake Gaming Commission (licence number 00873). Even though KGC is labelled as an offshore regulator, it’s located in Canada, so it’s safe to say that JackpotCity is actually a Canadian casino.

The platform features a great selection of games, including online video slots, table games, and a live casino section. On top of that, Canadian players are eligible for a lucrative welcome bonus. In addition, there are plenty of other promotions for regular customers.

Is JackpotCity the right online casino for you? Read our review and find out! We’ll cover all you need to know about bonuses, games, payment methods, customer support, and more.

Info

JackpotCity Key Info
Year of establishment 1998
Licensed by The Kahnawake Gaming Commission
Owned by Baytree Interactive Ltd
Welcome bonus 100%, up to $1,600 on the first four deposits
Bonus code /
Number of games 600+
Software providers Microgaming, Evolution
Minimum deposit $10
Payment options Visa, Mastercard, Interac, Paysafecard, iDebit, MuchBetter
Currencies CAD
Contact email support@jackpotcity.com
Overall rating 4/5

JackpotCity Info and Licensing

JackpotCity has been operating since 1998, which makes it effectively one of the oldest casinos in the market. It has undergone several revamps to look polished and attractive to contemporary players. The platform has a KGC licence and is owned by Baytree Interactive Ltd.

Overall, it’s widely regarded as a safe, secure, and trustworthy platform, which features games from leading providers — Microgaming and Evolution. Also, the platform is regularly audited for fairness by an independent auditing company. It currently has a certificate from eCogra, a leading testing agency in the online gambling sphere.

JackpotCity Casino Welcome Bonus

As we’ve already indicated, JackpotCity offers a hefty welcome offer for new customers in Canada, which helps it attract new players in the competitive Canadian market.

The welcome offer spans over four deposits. Each time, you’ll win 100% on top of your deposit — whatever you deposit will be doubled up to $400 per deposit. In other words, if you aim for the max cap all four times, you’ll receive a total of $1,600 in bonus money, which is a pretty good start.

Like every other bonus, the welcome bonus in JackpotCity has rules you should be familiar with beforehand. You’ll find all of them in the bonus T&C section on the site. For now, it’s important to remember that the minimum you need to deposit every time to trigger the bonus is $10. Also, the wagering requirements are set to 70x, and you’ll have 7 days to claim the bonus after opening an account.

JackpotCity No Deposit Bonus

JackpotCity doesn’t feature a no deposit bonus at the moment. Many online casinos with a welcome offer that spans beyond the first deposit usually don’t award players upon signing up.

JackpotCity Other Promotions

We didn’t find any standard promotions on the platform, except for some game-specific promos, which are all time-sensitive. Therefore, we suggest keeping an eye on the Promotions section to keep track of potential offers that may spring up in the future.

JackpotCity Loyalty Program

The platform features a tiered benefit program with the following tiers:

  • Tier 1 – Bronze
  • Tier 2 – Silver
  • Gold – Tier 3
  • Tier 4 – Platinum
  • Diamond – Tier 5
  • Tier 6 – Prive

As you progress through levels, you’ll be able to get additional goodies and have a better gaming experience.

To reach the next tier, you need to earn points by playing games on the platform for real money. Moreover, you can exchange the said points for bonus money which will be added to your bonus balance.

Each new player receives 2,500 loyalty points to kickstart their online casino journey. In other words, everyone automatically enrols into the loyalty program upon registration.

JackpotCity Casino Games

JackpotCity features more than 400 video slots, along with plenty of table and card games. If we take all titles into account, JackpotCity has approximately over 600 games in total.

Its portfolio isn’t the largest one out there, but it definitely has one of the best game collections, given that all games are provided by the two industry leaders. Many games are also available with live dealers, so let’s check them out.

Video Slots

The majority of video slots are provided by Microgaming — a software company with popular titles enjoyed by players worldwide. You’ll find some of the classics, such as Immortal Romance, Thunderstruck II, Terminator 2, Tomb Raider, Break da Bank, and more. If you’re after big prizes, you’re definitely going to enjoy the Mega Moolah online slot (and other slots that belong to the same progressive jackpot network).

Table and Card Games

There’s a decent selection of table games available in JackpotCity. While the majority are versions with live dealers, you’ll also find several RNG options, including blackjack, baccarat, roulette, and more.

If you’re into video poker, there’s a decent selection of games such as Aces & Eights, All Aces Poker, Aces & Faces, Aces & Faces Power Poker, and others.

Live Dealer

Live dealer games play an integral role in JackpotCity’s offer. The majority of table and card titles on the platform are only available with live dealers. The most popular category is live dealer baccarat, with variations such as baccarat squeeze and punto banco. There’s also a decent selection of roulette and blackjack games with live dealers, along with some live dealer poker options.

Finally, this operator offers a collection of game shows (like Deal or No Deal), which are inspired by popular TV shows and feature round-the-clock action.

All games in the live dealer section are provided by Evolution Gaming — a company that has positioned itself as the leader in the live casino sector around the globe.

Other Games at JackpotCity Casino

On the platform, you’ll be able to find an online keno section that comes in several variants, all of which are easy to understand and play. Moreover, there are several games listed under the More category. Since these can’t be classified into any of the already existing groups, make sure to explore them and see whether some might be a good fit for you.

JackpotCity Deposit and Withdrawal Options

JackpotCity features a wide range of deposit and withdrawal methods for players around the globe. Canadian players can also use plenty of popular options CA online casino enthusiasts generally pick.

The platform itself doesn’t impose any deposit or withdrawal fees, but your method of choice might charge a standard transaction fee. Moreover, all deposit methods are instant, but withdrawals usually take up to two business days.

The available deposit methods are:

  • Visa
  • Visa Electron
  • Mastercard
  • Interac
  • iDebit
  • MuchBetter
  • Apple Pay
  • Paysafecard

To cash out your winnings, you can use one of the following options:

  • Visa
  • Visa Electron
  • Mastercard
  • iDebit

Please note that the number of available deposit and withdrawal methods may change in the future. Hence, we suggest checking out the banking section on the platform to learn more about available options.

JackpotCity on Mobile

JackpotCity is available on mobile devices. It doesn’t really feature a mobile app, but you can still access its entire offer by loading the site through your mobile browser. In other words, you can enjoy the majority of your favourite titles on the move on both iOS and Android devices.

The site and the game graphics automatically adjust to your phone. We’ve tested the casino on several different models to see how it performs, and we haven’t found any issues on any of the phones. Keep in mind these are all newer models (no older than five years).

JackpotCity Customer Support

You can get in touch with customer support using live chat or by sending an email. The support team usually responds within minutes via live chat, whereas the average response time for emails is around 48 hours.

Overall, we are happy with the support team, as we‘ve received helpful responses to our inquiries. The only thing we didn’t like was the visibility of the live chat — locating it may be troublesome, especially if you’re a non-registered visitor.

  • Live chat: on the site
  • Email: support@jackpotcity.com

Even though we failed to find a phone number on the platform, some online sources claim there’s one and that you can get in touch with the support by dialling +44-800-917-8547.

Before you reach out to the support team, make sure to check out the Help pages, as JackpotCity did an outstanding job of covering all common topics in an FAQ format. On top of that, the team behind this casino did a great job with localization, as the platform is available in dozens of languages, including English, Spanish, French, German, Norwegian, Finnish, Chinese, Greece, Russian, and more.

Final Verdict — Should I Play at JackpotCity Casino?

JackpotCity Casino has been around for more than two decades. It has managed to build a huge player community and offers a lucrative welcome bonus, in addition to a great game offer. Therefore, it’s safe to say that JackpotCity casino is a good pick for any online casino player from Canada. Sure, there are a couple of downsides that may be off-putting to some, such as huge wagering requirements. Apart from that, it’s a comprehensive online casino that offers everything online players need from such a platform.

JackpotCity Casino FAQ

Is JackpotCity safe and legit?

Yes, JackpotCity is a safe and secure casino. It uses all the necessary security protocols, including SSL encryption, to safeguard your sensitive data. On top of that, it’s licensed by a reputable regulator and has managed to build an excellent reputation among players, as it has been around since 1998.

What is the welcome bonus at JackpotCity?

JackpotCity offers a lucrative welcome bonus for new players. It’s a four-part offer that spans your first four deposits. In other words, every time you make a deposit, you’ll receive a 100% bonus of up to $400. If you claim the highest bonus all four times, you’ll have a chance to win a total of $1,600 in addition to your $1,600 deposited. Therefore, you’ll start with $3,200. However, make sure you pay close attention to the T&Cs section of this bonus.

What is the minimum deposit in JackpotCity?

The minimum allowed deposit is $10. That’s also the minimum amount you need to deposit to trigger the welcome bonus.

Can I play games for free at JackpotCity?

You can play some games for free, but you’ll still have to become a registered user to do so. This is where JackpotCity differs from many other online casinos in Canada, which normally allow you to play games for free, even as a visitor. Also, please bear in mind that some games, such as live dealer games and progressive jackpot slots, aren’t available for free. In other words, you’ll have to open an account and make a deposit to play them.

Does JackpotCity have a mobile app?

The platform doesn’t feature a stand-alone app. However, the browser-based app is adapted for small screens, meaning you need to load the site on your mobile device and log in (register) to start playing games on the move.

4.5 rating
Jackpot City
4.5 rating
4.5/5